Delivery Hero

Delivery Hero SE
DAX Component
IndustryOnline food ordering
Founded2011 (2011)[1]
FounderNiklas Östberg
Kolja Hebenstreit
Lukasz Gadowski
Markus Fuhrmann
HeadquartersBerlin, Germany
Area served
ServicesFood delivery
Revenue1.238 billion (2019)
Number of employees
24,617 (2019)

Delivery Hero SE is a European multinational online food-delivery service based in Berlin, Germany. The company operates in 40+ countries internationally in Europe, Asia, Latin America and the Middle East and partners with 500,000+ restaurants.[7]Delivery Hero has increasingly branched out beyond food delivery, and is a leading player in the emerging category of quick commerce, which delivers small batch orders in under an hour.[8]

Delivery Hero processed more than 666 million orders in 2019.[9] [10]

While Delivery Hero is headquartered in Germany with offices worldwide, as a "gig economy company" (akin to Meituan, Uber or Airbnb) nearly all of the company's deliveries are carried out by workers using bicycles and cars, dispatched via the company's smartphone apps.

In general, and in contrast to recent legal precedents in Canada[11] and Australia, Delivery Hero does not classify these couriers as employees. This policy has led to ongoing legal battles and labour disputes, and may be linked to the shutdowns of Delivery Hero's operations in several countries.[12]

  1. ^ "About us". Delivery Hero SE. Retrieved 21 December 2018.
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  7. ^ Delivery Hero Stakeholder Press Release, "500k Restaurants Globally"
  8. ^ "Podcast: Quick commerce – the future of e-commerce". DMEXCO. Retrieved 23 February 2021.
  9. ^ Delivery Hero 2019 Annual report (PDF), retrieved 30 March 2020
  10. ^ Delivery Hero generates 66% revenue growth in the first six months of 2017, retrieved 26 September 2017
  11. ^ "Foodora couriers win right to join a union in an 'historic precedent' for gig economy workers". 25 February 2020. Retrieved 28 April 2020.
  12. ^ Press, Australian Associated (2 August 2018). "Foodora condemned for closing Australian operation during back pay dispute". The Guardian. ISSN 0261-3077. Retrieved 28 April 2020.